Our team welcomes you to Pilates Fusion and looks forward to making this a great experience for you and helping you to achieve your goals.
These policies are in place for setting the foundation of your practice.
We look forward to working with you and WE ARE HERE FOR YOU!
BRING YOUR OWN GRIPPY SOCKS & WATER
This is mandatory for sanitary and safety reasons. Please use grippy socks; the one with the sticky bumps on bottom. This is for safety when you're on the machine. We have clean extra socks in the studio to loan. You can buy them online and most department stores. There is a water vending machine in the complex for purchase.
ARRIVING TO YOUR SCHEDULED CLASS
On time means a few minutes before the class actually BEGINS to avoid wait and disruptions for the others who have arrived on time. If you are new to the studio, you will need to fill out some forms. Prepare to arrive 10 mins prior to class.
We DO ALLOW Walk-Ins, but signs -ups are preferred. And we can set you up at that time. Do give yourself 10 mins prior class so we can acquaint you with our studio..
ALL Pilates Fusion Classes run 50 mins in length and Private sessions 55 mins.
SIGN-IN is required by the assigned instructor of that particular session. We use through the MindBody software for scheduling and purchasing classes.
Sessions must be paid in full prior to class participation, NO exceptions. To book a class you must either have a credit in your account or pay at the time of booking.
We DO ACCEPT ALL credit cards, checks and cash.
All cell phones must be turned to silent during session and if any disorderly behavior occurs, the instructors have the right to politely dismiss you from the class to avoid class disruption.
If you have arrived past the 15 mins mark of a class, this is considered a late show. For the flow and respect of the class, a 10-min max tardiness could be tolerated, otherwise considered a late cancel and will be docked from your account.
Group Classes require 9 hours prior notice for cancellation. Privates/Duets Sessions require 12 hours prior notice.
If you do not cancel within that time frame, you will be marked as a no show/late cancel and consequently will be deducted a class from your account.
We are understanding. We do understand sometimes unforeseeable circumstances can arise but we have to be fair and consistent with all clients. Unless an unforeseen event occurs, such as accident or emergency, no exceptions will be made.
We, at Pilates Fusion, reserve the right to cancel classes due to zero participants and that will be posted on the MindBody Schedule/ Website as early as is possible.
Pilates Fusion is occasionally closed on major holidays, please check the schedule via our website.
Pilates Fusion reserves the right to assign a substitute instructor, as needed.
Monthly passes will not be extended. If you have a uniques situation email the studio to discuss with the Owner.
CONTRACTS- AUTO RENEWS Please be aware when purchasing your your intent to cancel the Contract will automatically roll over to the 4th and 11th month & charge your account.
If you want to end your contact please notify the studio via email of your intent to cancel the contract a minimum of 21 days prior to contract end date. Failure to do may mean the contract automatically rolls over to a new contract period of the same duration.
All special offers and promotions (SALES) apply to designated classes only and are not NOT refundable or interchangeable,
Refunds may only be granted if the client has mistakenly purchased the wrong package and can be exchanged for another.
If a class you wish to sign up for is fully booked, sign up for the Waitlist, if a client does not show or cancels, Mindbody will let you know spot has opened up.
Late cancelations do sometimes occur and spots are made available.
In the event that you are moved over from the Waitlist, you will receive either an email offering you a place in the class. (To ensure you’re able to receive these emails, please make sure that you choose YES, on your account profile when asked “Subscribe to email reminders & notifications.”)
You are under no obligation to accept the Waitlist offer, however we do ask that you respond by notifying us "CAN NOT ATTEND." If you cannot make it, your place will be offered to the next client. Failure to respond ‘‘CAN NOT ATTEND” to the waitlist offer will result in a lost class.
YOUR HEALTH & SAFETY
We highly recommend if you are suffering from acute injuries that restrict you from fully integrating into a group class setting that you consider a private sessions to help you through your rehabilitation period.
PLEASE DO NOT ATTEND CLASS IF YOU ARE NOT FEELING WELL.
Also please notify us of any changes in your health/medical condition so we are aware and prepared as instructors.